UK HVAC ProUnited Kingdom

Insurance and claims

General documentation tips. Cover depends on your policy wording — storm damage to outdoor units is more often claimable than ordinary wear.

Outdoor section of a heat pump
Photo: Kristoferb (talk), Wikimedia Commons, CC BY-SA 3.0

Document

  • Photos of outdoor units after storms, hail or fallen debris if safe.
  • Note model/serial if visible and when the failure started.
  • Keep communication with your insurer or landlord.

Claim

Notify your insurer as your policy requires. they do not replace your claim or give legal advice.

Not legal or insurance advice.